Improving Service Delivery and Customer Experience Across High-Impact Service Providers

This week the President signed an Executive Order (EO), Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. The EO includes 36 customer experience (CX) improvement commitments across 17 Federal agencies, which aim to improve the delivery of government services, the public experience, and lives of the citizens seeking services. RIVA applauds the continued focus on improving the citizen experience. We are proud to be a part of digital transformation and modernization efforts across numerous agencies on the 2021-2022 35 High-Impact Service Providers list.

Our solution teams at US Department of Agriculture (USDA), US Patent and Trademark Office (USPTO), Department of Education (DoED), Department of Health and Human Services (HHS), Department of Homeland Security Custom and Border Patrol (DHS CBP), and Department of Labor (DOL) are designing, improving, modernizing, and implementing systems and solutions to power moments that matter to US citizens. From submitting a patent or trademark application to financing secondary education, RIVA is there.  Extending beyond the citizen, our teams are working to improve the immigrant experience for those who are entering United States seeking employment opportunities.

We are committed to improving the citizen experience and working with agencies to deliver timely, modern, and secure services. At RIVA, people are the center of everything. We look forward to delivering on our commitment to CX by building solutions to power better government.  

Learn more about RIVA’s approach to CX here.