RIVA Solutions, Inc. has been awarded a contract with the Department of Education’s (ED) Federal Student Aid (FSA) Customer Experience Office (CE) Digital Engagement Group (DEG) for Social Media Monitoring and Engagement Services.
RIVA will continue supporting FSA’s digital initiatives that promote the Department’s strategic goal of providing superior service and information to both students and loan-holders. RIVA works with the DEG to understand its strategic goals to implement innovative technologies that capture the customers’ perception of the services provided. Through this partnership, we identify ways to improve end-user satisfaction online. This opportunity includes advisory support for digital engagement strategy, social community management, social customer service, customer listening, digital asset management, reporting, and data analytics. The DEG currently manages the FSA’s Facebook, Twitter, YouTube, Storify, Visual.ly and SlideShare accounts, which collectively have over 440,000 subscribers.
Jennifer Rhea, Business Development Director, looks forward to continuing our support of FSA’s digital mission and promoting their two-way conversation through social media in order to improve service to students and families. “FSA’s digital presence has successfully evolved to prosper in today’s modern atmosphere. They are a progressive partner at the forefront of technology, and we will continue exploring different tools, platforms, solutions and services available to them in this field.”